Terms of Use — Dearly Worn

Last updated: 15 Sept 2026

Welcome to Dearly Worn. These Terms of Use ("Terms") govern your access to and use of our website, services, and any garments, fabrics, or materials you submit to us for upcycling, remaking, or resale (collectively, the "Services"). By accessing our website or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. About Dearly Worn

Dearly Worn is a sustainable fabric upcycling brand. We remake garments, fabrics, and materials — including items submitted by customers — into new products, reducing textile waste and extending the life of existing materials.

2. Eligibility

You must be at least 18 years old, or using the Services under the supervision of a parent or legal guardian, to submit items or make purchases through Dearly Worn.

3. Submitting Items for Upcycling

When you send us a garment, fabric, or item ("Submitted Item") for upcycling:

  • You confirm that you are the rightful owner of the Submitted Item, or have the right to send it to us for remaking.

  • You understand that the remaking process is transformative and irreversible. Once we begin work, the Submitted Item cannot be returned to its original form.

  • We will use reasonable care when handling Submitted Items, but we are not responsible for pre-existing damage, wear, staining, or defects present in the item before it reaches us.

  • You are responsible for shipping costs to send items to us, unless otherwise agreed in writing.

  • If a Submitted Item is deemed unsuitable for upcycling (e.g. due to damage, fabric type, or condition), we will contact you to discuss options, which may include return of the item at your cost or responsible disposal on your behalf.

4. Ownership and Rights

  • Once a Submitted Item has been remade into a new product, ownership of the resulting product will be as agreed between you and Dearly Worn at the time of submission (e.g. returned to you, purchased by you, or sold by Dearly Worn as part of our collections).

  • If your Submitted Item or its transformation is featured in our marketing, social media, or website, we will seek your consent beforehand unless otherwise agreed.

  • Dearly Worn retains all intellectual property rights in our designs, branding, content, and processes. You may not reproduce, copy, or use our designs or brand materials without our written permission.

5. Orders and Payment

  • Prices for products and services are listed on our website or communicated directly to you and are subject to change without prior notice.

  • Payment must be made in full before an order is processed, unless otherwise agreed.

  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or inability to fulfil the order.

6. Shipping and Delivery

  • Estimated delivery times are provided for convenience and are not guaranteed.

  • Risk of loss or damage to products passes to you upon delivery.

  • We are not responsible for delays caused by couriers, customs, or events outside our reasonable control.

7. Returns and Refunds

  • Because each product is upcycled or made-to-order, we generally do not accept returns or offer refunds for change of mind, unless the product is faulty or significantly not as described.

  • If you believe a product is faulty, please contact us within 7 days of delivery with details and, where possible, photos.

8. Limitation of Liability

To the fullest extent permitted by law, Dearly Worn is not liable for any indirect, incidental, or consequential damages arising from your use of our Services, including loss of or damage to Submitted Items beyond the item's assessed value, except where such liability cannot be excluded by law.

9. User Conduct

You agree not to:

  • Use our Services for any unlawful purpose.

  • Submit items that are stolen, counterfeit, or that you do not have the right to send us.

  • Interfere with the proper functioning of our website or Services.

10. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Singapore.

13. Contact Us

If you have any questions about these Terms, please contact us at dearlywornsg@gmail.com.